One of the best bits of advice I ever got was delivered to me when I was a newly-minted IT project manager: “You need to focus on doing what you do well so that the things you don’t do so well aren’t as obvious.”

That tidbit came to mind when I heard Morten Hansen, a management professor at U.C. Berkeley and author of “Great At Work,” at the NRF Tech meeting in June. His talk was about “How top performers do less, work better, and achieve more.”

What does this have to do with innovation in retail? The industry is under tremendous pressure to innovate. Not long ago, one speaker at an industry event stated, “The new model for retail is ‘platform plus’ … It’s all about more, more, more. Retailers cannot focus on their core; they need to add pieces to their platform, to their core, to their foundation.” Read More