Bob Phibbs, CEO of The Retail Doctor, is an internationally recognized business sales strategist and customer service expert. He’s passionate about the future of bricks-and-mortar, having spent 30 years in retail as a corporate officer, franchisor and entrepreneur. NRF spoke with Phibbs about the future for retail sales professionals and the keys to success for retailers post-pandemic.

Big picture: What has the pandemic done to retail hiring?

With so many people furloughed, retailers can afford to be a bit pickier about who comes back and who they’re looking for. They have a much bigger audience to draw new hires from. Unemployment was at 3 percent in February and now it’s 14 percent. The balance has switched, so that retailers can now select a more qualified person when they bring them back. Read More