If you want to improve customer loyalty, here are the five areas where you need to focus. 

No. 1: Customer service.

Almost three-quarters of customers say they’re most likely to stay loyal to a company if they get good service, according to research from TollFreeForwarding.com.

The top factors this year prove fundamental business factors are still at the core of customer loyalty:

  • Good Customer Service (71%)
  • Consistently low prices (56%) 
  • Loyalty program (50%) 
  • Discount codes (50%) 
  • Free gifts (40%) Read More