Customer satisfaction is high, so you think your service is good enough. Think again. Customer experience researchers found good is seldom good enough. 

More than two-thirds of customers say their standards for the customer experience are higher than ever, according to research from Salesforce. They claim today’s experience often isn’t fast, personalized, streamlined or proactive enough for them.

Yep, you might have thought that something — not everything! — was wrong. But customers have gripes that run the gamut.

Here’s what they say falls short — and tips on how you can catch up or get ahead. Read More